On the Road Support Package

HOMER IS YOUR TRAVEL ASSISTANT

All Packages

Package Contents

Specially prepared roadside assistance package for HOMER customers.
All services included in the package are provided by the HOMER Smart Auto Service network.
Covers the following Services;
- 7/24 Call Center Service
  - Technical support management service for all your repair needs.
- Personal Automobile Assistant
- Assistance (Towing 30 Km One Way) Service.
The conditions and limits of the services included in the package are also specified under "Services".
This service is provided by calling HOMER Mobile, HOMER WEB Site or HOMER Customer Service.
In case of exceeding the limits specified in the service definitions for all services, additional fees apply.
All services provided are under the assurance and guarantee of HOMER.
For all kinds of services, only HOMER Headquarters expert staff will be contacted during the entire service procurement period.
You can contact with a single point anywhere in Turkey through digital communication channels the solution of any problem related to your vehicle is realized in HOMER services with 100% guarantee.
It is valid within the borders of the Republic of Turkey.

Package Price

Price includes VAT.

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Package Validity Period

365 Days

Personal Automobile Assistant

General Information

"LEAVE ALL THE NEGATIVITIES RELATED TO YOUR VEHICLE TO US AND WE WILL MANAGE THEM..." Listening to the problems of vehicle users, contacting with a single point for all kinds of problems related to their cars, wherever you are in Turkey, recording, directing, organizing the necessary repair process, meeting the needs at an affordable cost, following the solution.

Service Limits

Number of Services

5 ADET

Warning Notices

Provided together with call center service and under the same conditions
The services to be provided within this scope are the technical opinion and information support that will emerge as a result of the evaluation to be made based on the information received during the interviews with the vehicle driver and / or the video call made on the vehicle (if made). It does not represent a definitive diagnosis. No responsibility is accepted.
The services to be provided within this scope are within the scope of technical opinion and information support depending on the information received during the interviews and/or observations made on the vehicle. It does not represent a definitive diagnosis. No responsibility accepted.
The services that will be needed in the process and the charges for the services that will arise are paid by the vehicle owner.
HOMER Headquarters Specialist informs the car driver of any costs and after approval, the service is organized.
All services to be provided by HOMER Service Points are determined by HOMER Headquarters and are fixed throughout Turkey. (*)
- (*) There may be times when the standard fee cannot be applied due to geographical or seasonal reasons.

Rules

Provided together with call center service and under the same conditions
The services to be provided within this scope are the technical opinion and information support that will emerge as a result of the evaluation to be made based on the information received during the interviews with the vehicle driver and / or the video call made on the vehicle (if made). It does not represent a definitive diagnosis. No responsibility is accepted.
The services to be provided within this scope are within the scope of technical opinion and information support depending on the information received during the interviews and/or observations made on the vehicle. It does not represent a definitive diagnosis. No responsibility accepted.
The services that will be needed in the process and the charges for the services that will arise are paid by the vehicle owner.
HOMER Headquarters Specialist informs the car driver of any costs and after approval, the service is organized.
All services to be provided by HOMER Service Points are determined by HOMER Headquarters and are fixed throughout Turkey. (*)
- (*) There may be times when the standard fee cannot be applied due to geographical or seasonal reasons.

TOW TRUCK SERVICE 30 KM ONE WAY

General Information

It is the process of towing damaged or mechanically defective vehicles stuck on the road to the repair point or any other place requested by the driver in accordance with the conditions defined in the SERVICE SCOPE and SERVICE RULES.

Service Limits

Tow Truck KM Limit

30 KM
Waiting Time After Sale

24 HOURS
Number of Services

2 ADET

Warning Notices

Towing Service is provided by HOMER service points.
In order to benefit from the Towing Service, the insured/license holder must contact HOMER mobile application, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid within the number and KM limits specified in the service limits, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If toll roads and toll bridges are used for filming, the fee is paid by the vehicle owner.
A fee difference may be charged for severely damaged, non-working vehicles.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years unless specifically stated otherwise.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

Rules

Towing Service is provided by HOMER service points.
In order to benefit from the Towing Service, the insured/license holder must contact HOMER mobile application, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid within the number and KM limits specified in the service limits, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If toll roads and toll bridges are used for filming, the fee is paid by the vehicle owner.
A fee difference may be charged for severely damaged, non-working vehicles.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years unless specifically stated otherwise.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

On the Road Support Package

Package Contents

24/7 Call Pickup

Personal Automobile Assistant

TOW TRUCK SERVICE 30 KM ONE WAY

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On the Road Support Package

Package Contents

24/7 Call Pickup

Personal Automobile Assistant

TOW TRUCK SERVICE 30 KM ONE WAY

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24/7 Call Pickup

Personal Automobile Assistant

TOW TRUCK SERVICE 30 KM ONE WAY

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