Winter Package

" WE ARE ALWAYS WITH YOU" It is the service of listening to the problems of vehicle users regarding their automobiles, directing them to HOMER Service Points for solution, tracking and recording the solution.

"LEAVE ALL THE NEGATIVITIES RELATED TO YOUR VEHICLE TO US AND WE WILL MANAGE THEM..." Listening to the problems of vehicle users, contacting with a single point for all kinds of problems related to their cars, wherever you are in Turkey, recording, directing, organizing the necessary repair process, meeting the needs at an affordable cost, following the solution.

*Provided with call center service.
*The services to be provided within this scope are the technical opinion and information support that will emerge as a result of the evaluation to be made depending on the information received in the interviews with the vehicle driver and / or the video call made on the vehicle (if made). It does not represent a definitive diagnosis. No liability accepted.
*The exact diagnosis, solution information and decision should be taken in consultation with the technician in charge, depending on the detailed inspection of the vehicle at the service point where the vehicle will be repaired.
*The legal consultancy to be provided is limited to one time and 30 minutes and is within the scope of the evaluation that will be based on the information to be given in the meeting with the vehicle owner / driver and does not contain a final opinion. Homer does not accept any responsibility for the information support to be provided by Homer as a result of the service in question.
*HOMER provides the necessary support for the opening and follow-up of the member's damage files that will occur in the insurance companies.
*If there is a different service requirement other than information support and requested by the vehicle owner, the fee will be paid separately by the vehicle owner in case of occurrence.
* For the service requirement in question, HOMER Headquarters Specialist informs the vehicle driver of any costs and the service is organized after receiving approval.
* The fee for all services to be provided by HOMER Service Points is determined by HOMER Headquarters.

*Provided with call center service.
*The services to be provided within this scope are the technical opinion and information support that will emerge as a result of the evaluation to be made depending on the information received in the interviews with the vehicle driver and / or the video call made on the vehicle (if made). It does not represent a definitive diagnosis. No liability accepted.
*The exact diagnosis, solution information and decision should be taken in consultation with the technician in charge, depending on the detailed inspection of the vehicle at the service point where the vehicle will be repaired.
*The legal consultancy to be provided is limited to one time and 30 minutes and is within the scope of the evaluation that will be based on the information to be given in the meeting with the vehicle owner / driver and does not contain a final opinion. Homer does not accept any responsibility for the information support to be provided by Homer as a result of the service in question.
*HOMER provides the necessary support for the opening and follow-up of the member's damage files that will occur in the insurance companies.
*If there is a different service requirement other than information support and requested by the vehicle owner, the fee will be paid separately by the vehicle owner in case of occurrence.
* For the service requirement in question, HOMER Headquarters Specialist informs the vehicle driver of any costs and the service is organized after receiving approval.
* The fee for all services to be provided by HOMER Service Points is determined by HOMER Headquarters.

It is the process of towing damaged or mechanically defective vehicles stuck on the road to the repair point or any other place requested by the driver in accordance with the conditions defined in the SERVICE SCOPE and SERVICE RULES.

"DON'T WORRY ABOUT A FLAT TIRE ON THE ROAD..." In case the vehicle is torn from the sidewalls due to road conditions, entering a speed bump, etc., it is replaced with a new tire.

"DON'T TURN OFF THE ROAD BECAUSE YOU HAVE A FLAT TIRE..." In case your vehicle's tire bursts on the road, it is the service of repairing the tire by directing a mobile team.

"KEEP ON THE ROAD..." For certain breakdowns (battery, electricity, cooling, etc.) that can be repaired on the road, it is first evaluated by the technical staff at HOMER Headquarters and Homer Auto Service is sent to the defective vehicle to repair it and continue on the road.

ROAD REPAIR SERVICE SERVICE WORDİNG

1. Service is applied at the same hours as the call center service.
2. The service is provided with one of the towing services.
3. Service is generally provided for mechanical and electrical failures.
4. This service starts 24 hours after the purchase of the package.
5. In case of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct a video call link.
6. If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if repair is possible at the location of the vehicle, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
7. During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
8. Package Fee includes; the distance to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. Fees applicable in case of KM overrun and Repair Time overrun are specified in the Service Limits.
9. All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
10. All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
11. If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the Driver and if the Driver accepts, the exchange takes place. The replacement spare part is under Warranty within the framework of Consumer Protection Laws.
12. If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is dispatched, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.

ROAD REPAIR SERVICE SERVICE RULES OF SERVICE

1. Service is applied at the same hours as the call center service.
2. Service is provided together with towing service.
3. Service is generally provided for mechanical and electrical failures.
4. This service starts 24 hours after the purchase of the package.
5. In case of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct a video call link.
6. If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if it is possible to repair the vehicle at its location, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
7. During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
8. Package Fee includes the mileage to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. The fees applicable in case of KM overrun and Repair Time overrun are specified in the Service Limits.
9. All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
10. All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
11. If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the Driver and if the Driver accepts, the exchange takes place. The replacement spare part is under Warranty within the framework of Consumer Protection Laws.
12. If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is directed to the vehicle, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.