My Vehicle is Safe Package

Your vehicle is safe with Homer.

All Packages

Package Contents

All services included in the package are provided by HOMER Smart Auto Service service points.

Covers the following services,
- 7/24 Call Pickup
- Personal Automobile Assistant
- Towing Service 60 km One Way
- Mobile Tire Repair
- Tire Renewal Service
- Tire Storage Service
- Road Repair Service
- Paintless Body Dent Correction
- Kaporta Mini Repair Service
- Windshield Repair (WR)
- Mechanical Troubleshooting and Diagnostics
The conditions and limits of the services included in the package are also specified under "Services".
This service is provided by calling HOMER Mobile, HOMER WEB Site or HOMER Customer Service.
All services provided are under the assurance and guarantee of HOMER and are insured.
In case of KM overage in mobile services, overage fee applies.
In case the limits specified in the service definitions for all services are exceeded, additional fees apply.
For all kinds of services, only HOMER Headquarters expert staff will be contacted during the entire service procurement period.
You can contact with a single point anywhere in Turkey through digital communication channels the solution of any problem related to your vehicle is realized in HOMER services with 100% guarantee.
It is valid within the borders of the Republic of Turkey.

Package Price

Price includes VAT.

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Package Validity Period

365 Days

Towing Service 60 km One Way

General Information

It is the process of towing damaged or mechanically defective vehicles stuck on the road to the repair point or any other place requested by the driver in accordance with the conditions defined in the SERVICE SCOPE and SERVICE RULES.

Service Limits

Tow Truck KM Limit One Way

60 KM
Waiting Time After Sale

24 HOURS
Vehicle Age Limit

15 YIL

Warning Notices

Towing Service is provided by HOMER service points.
In order to benefit from the Towing Service, the insured/license holder must contact HOMER mobile application, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid for the number and KM limits specified in the service limits and for towing to the nearest auto industry bazaar and district center, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If toll roads and toll bridges are used for filming, the fee is paid by the vehicle owner.
A fee difference may also be charged for severely damaged, non-working vehicles.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years unless specifically stated otherwise.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

Rules

Towing Service is provided by HOMER service points.
In order to benefit from the Towing Service, the insured/license holder must contact HOMER mobile application, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid for the number and KM limits specified in the service limits and for towing to the nearest auto industry bazaar and district center, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If toll roads and toll bridges are used for filming, the fee is paid by the vehicle owner.
A fee difference may also be charged for severely damaged, non-working vehicles.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years unless specifically stated otherwise.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

Tamir Plastic Car

General Information

"DON'T TURN OFF THE ROAD BECAUSE YOU HAVE A FLAT TIRE..." In case your vehicle's tire bursts on the road, it is the service of repairing the tire by directing a mobile team.

Service Limits

Road Repair (Road)

20 KM
Road Repair (Labor)

60 MINUTE
Waiting Time After Activation

48 HOURS
Vehicle Age Limit

15 YIL

Warning Notices

Service is provided by the Homer Smart Auto Service network.
It is essential that the service is provided at the location of the vehicle.
Service is provided within the specified limits. Differences that may arise in excess of the limit are the responsibility of the vehicle owner / driver.
standard pricing is for a distance of 20 km and a repair time of 60 min. over the limit will be charged separately.
Service is provided provided that the tire has a puncture that can be repaired. The supply of used or new tires for tires that cannot be repaired is charged separately. in this case, the installation of the spare tire is included in this fee.
In cases where it is necessary to use bridges and toll roads for transportation to the location of the vehicle, the road and bridge fee shall be borne by the vehicle owner / driver.
In cases where the tire is repairable but the mobile tire repair vehicle cannot be sent to the location of the customer's vehicle for any technical reason, it is within the scope of the service to bring the customer's vehicle to the tire repair point by tow truck.
If the service is used within a package, it is activated 24 hours after the package purchase.

Rules

Service is provided by the Homer Smart Auto Service network.
It is essential that the service is provided at the location of the vehicle.
Service is provided within the specified limits. Differences that may arise in excess of the limit are the responsibility of the vehicle owner / driver.
standard pricing is for a distance of 20 km and a repair time of 60 min. over the limit will be charged separately.
Service is provided provided that the tire has a puncture that can be repaired. The supply of used or new tires for tires that cannot be repaired is charged separately. in this case, the installation of the spare tire is included in this fee.
In cases where it is necessary to use bridges and toll roads for transportation to the location of the vehicle, the road and bridge fee shall be borne by the vehicle owner / driver.
In cases where the tire is repairable but the mobile tire repair vehicle cannot be sent to the location of the customer's vehicle for any technical reason, it is within the scope of the service to bring the customer's vehicle to the tire repair point by tow truck.
If the service is used within a package, it is activated 24 hours after the package purchase.

Tire Renewal Service

General Information

"DON'T WORRY ABOUT A FLAT TIRE ON THE ROAD..." In case the vehicle is torn from the sidewalls due to road conditions, entering a speed bump, etc., it is replaced with a new tire.

Service Limits

Waiting Time After Activation

48 HOURS
Tire Renewal

4000 TL
Tire Renewal

1 ADET

Warning Notices

Service is applied at the same hours as the call center service.
Service is provided by the HOMER Smart Auto Service network.
It is the service of providing a new tire and mounting it on the vehicle as a result of tire tearing due to road conditions during the journey.
Taking the vehicle to HOMER Tire Service Point with a tow truck is within the scope of the Service.
Provided within the upper limit and other limits specified in the service detail.
Tire tread depth must be above the legal limit of 4 mm.
Tire must be less than 4 years old according to Dot year.
For tires with a higher price than the amount specified in the service limit, the difference fee is notified to the driver by HOMER and if he accepts, the tire change is made by making payment to HOMER.
In the event that the service tire tears its sidewalls due to bumps, potholes, etc. during the journey, it is covered up to the tire cost limit determined for a SINGLE TIRE. Damage caused by malicious acts in parking or trapping during the journey is excluded from the coverage.
Service starts 24 hours after package purchase.

Rules

Service is applied at the same hours as the call center service.
Service is provided by the HOMER Smart Auto Service network.
It is the service of providing a new tire and mounting it on the vehicle as a result of tire tearing due to road conditions during the journey.
Taking the vehicle to HOMER Tire Service Point with a tow truck is within the scope of the Service.
Provided within the upper limit and other limits specified in the service detail.
Tire tread depth must be above the legal limit of 4 mm.
Tire must be less than 4 years old according to Dot year.
For tires with a higher price than the amount specified in the service limit, the difference fee is notified to the driver by HOMER and if he accepts, the tire change is made by making payment to HOMER.
In the event that the service tire tears its sidewalls due to bumps, potholes, etc. during the journey, it is covered up to the tire cost limit determined for a SINGLE TIRE. Damage caused by malicious acts in parking or trapping during the journey is excluded from the coverage.
Service starts 24 hours after package purchase.

Road Repair Service

General Information

"KEEP ON THE ROAD..." For certain breakdowns (battery, electricity, cooling, etc.) that can be repaired on the road, it is first evaluated by the technical staff at HOMER Headquarters and Homer Auto Service is sent to the defective vehicle to repair it and continue on the road.

Service Limits

Road Repair (Road)

60 KM
Number of Services

1 ADET
Road Repair (Labor)

180 MINUTE

Warning Notices

ROAD REPAIR SERVICE SERVICE WORDİNG

Service is applied at the same hours as the call center service.
The service is provided with one of the towing services.
Service is generally provided for mechanical and electrical failures.
This service starts 24 hours after the purchase of the package.
In the event of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct the link via video call.
If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if it is possible to repair the vehicle at its location, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
Package Fee includes; the distance to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. Charges for exceeding the mileage and repair time are specified in the Service Limits.
All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the driver and if he accepts, the exchange takes place. The replacement spare part is under warranty within the framework of Consumer Protection Laws.
If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is dispatched, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.

Rules

ROAD REPAIR SERVICE SERVICE RULES OF SERVICE

Service is applied at the same hours as the call center service.
Service is provided with towing service.
Service is generally provided for mechanical and electrical failures.
This service starts 24 hours after the purchase of the package.
In the event of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct a video call link.
If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if it is possible to repair the vehicle at its location, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
Package Fee includes the mileage to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. Charges for exceeding the mileage and repair time are specified in the Service Limits.
All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the driver and if he accepts, the exchange takes place. The replacement spare part is under warranty within the framework of Consumer Protection Laws.
If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is directed to the vehicle, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.

Body Mini Repair Service

General Information

"DON'T WORRY ABOUT MINOR PROBLEMS OF YOUR VEHICLE..." We repair minor repairs of plastic and metal parts in the body of your vehicle without upsetting you and your vehicle.

Service Limits

Number of Services

2 ADET

Warning Notices

The Mini Repair Service included in this policy is provided by HOMER.
The Mini Repair Service included in this policy covers the painted repair of a total of 2 scrapes and scratches up to 20 cm in size on the body and/or bumpers of the vehicle.
In order to benefit from the Mini Repair Service included in this policy, the activation process must have taken place.
This Coverage starts with ACTIVATION via HOMER Mobile application or www.homerservisler.com or by contacting HOMER Customer Service (0850 433 02 20).
For the ACTIVATION process, you will be directed to the HOMER service point or you will need to share the vehicle pictures on the link to be sent by HOMER Customer Service.
If there are damages on the vehicle on the date of this activation and/or detected during the accreditation process that fall within the scope of the Mini Repair Service, Mini Repair will not be provided.
This service is provided during working hours and at HOMER Service Points.
HOMER can make appointments for this service for up to 15 days.
If there are tears, holes, etc. on the bumpers of the vehicle that require repair, the repair will be charged separately. Repair of bumpers is not covered.
If there is a deformation that requires repair on the body parts of the vehicle, it will be charged separately.
This service is not applicable if there are other damaged parts on the vehicle other than the damage eligible for coverage when requested.
If the Mini Repair Service is provided for pearlescent painted vehicles, an additional fee of 450TL is charged for each repair.
This coverage does not apply to vehicles older than 15 years.
In order to benefit from the MINI REPAIR Service included in this policy, the insured/policyholder must contact HOMER MOBILE, www.homerservisler.com or 0850 433 0220 Homer Customer Services.

Rules

Covers repairs on the body of the vehicle that require painting up to 20 cm.
This coverage starts with the activation of the vehicle by calling HOMER Customer Services.
For the ACTIVATION process, you will be directed to the HOMER service point or you must share the vehicle pictures on the link to be sent by HOMER Customer Services.
If there are damaged or damaged parts on the vehicle during the activation process, or if there are parts on the vehicle with abrasions, scratches, etc., the coverage is not applied.
This service is provided during working hours and at HOMER Service Points.
If there are tears, holes, etc. on the vehicle's bumpers that require repair, repair will be charged separately.
If there is a deformation that requires repair on the body parts of the vehicle, it will be charged separately.
An appointment must be made by phone from HOMER Customer Service Center or via HOMER Mobile application or HOMER website.
LIMIT Limited to the number of repairs specified in the definitions.
This service is provided if there is only one damaged part on the vehicle eligible for the coverage, it is not applied if there are other damaged parts on the vehicle. However, if there are other damaged parts on the vehicle, if the entire damage repair is performed at the HOMER Service Point, the Service is provided within the scope of the Coverage for the part that falls under the Mini Repair coverage.
A fee of 450 tl is charged for pearlescent painted vehicles.
When a part is damaged, each of which is individually under the measurement limit, the assessment is made on the total. and if the total exceeds the measurement limit, it is not covered.

Paintless Body Dent Correction

General Information

Repair of unpainted dents on sheet metal or aluminum parts of the vehicle body with special techniques without paint repair.

Service Limits

Number of Services

3 ADET / YIL

Warning Notices

The Paintless Dent Correction Service included in this policy is provided by HOMER.
The Paintless Dent Correction Service included in this policy covers 2 dent correction operations on one part of the vehicle or on two different parts, each of which can be repaired without paint up to 5 cm in diameter.
- It is technically not possible to repair body parts that have been previously painted and/or have undergone similar dent correction and/or have undergone hail damage repair.
In order to benefit from the Paintless Dent Correction Service included in this policy, the activation process must have taken place.
Activation is performed by calling HOMER Customer Service (0850 433 02 20) or by contacting HOMER Customer Service via HOMER Mobile application or www.homerservisler.com.
For the ACTIVATION process, HOMER Customer Services will direct you to the HOMER service point or you will need to share the vehicle pictures on the link to be sent by HOMER Customer Services.
This service is not provided for the vehicle if there are damages that fall within the scope of Paintless Dent Correction on the vehicle on the date of this activation and/or detected during the activation process.
HOMER can make appointments for this service for up to 15 days.
This service is provided during working hours.
In order to benefit from the Paintless Dent Correction Service included in this policy, the insured/license holder must contact HOMER MOBILE, www.homerservisler.com or 0850 433 0220 Homer Customer Services and make an appointment.

Rules

Covers repairs on the body that do not require painting up to 5 cm.
This coverage starts with the activation of the vehicle at a HOMER Service Point.
Delivered during working hours
An appointment must be made by phone from HOMER customer service center or via HOMER Mobile application or HOMER website.
Appointments for repair can be made for up to 15 days.
Limit is limited to the number of repairs specified in the definitions.
Service is provided if there is only one damaged part on the vehicle eligible for coverage, not applicable if there are other damaged parts on the vehicle.
However, if there are other damaged parts on the vehicle, if the entire damage repair is performed at the HOMER Service Point, the service is provided within the scope of the coverage for the part covered by the Mini Repair coverage.
This service is provided during working hours.

Ön Cam Tamiri (WR)

General Information

It is the repair service for cracks not exceeding 2 cm on the windshield of your vehicle. Buffalo eye, star, cracks that occur on the windshield surface due to external impacts and that are deemed repairable by the repair service are covered. In glass damages, the longer the time between the occurrence of the damage and the repair request, the lower the repair success rate, but after the repair, a negligibly small trace remains at the point of impact that does not obstruct the view.

Service Limits

Parça Adedi

1 ADET / YIL

Warning Notices

It is the repair service of cracks not exceeding 2 cm on the glass of your vehicle.
Muffalo eye, star, cracks on the windshield surface due to external impacts, which are deemed repairable by the repair service are covered.
The longer the time between the occurrence of the damage and the request for repair, the lower the repair success rate, although a negligibly small trace remains after repair that does not obstruct the view at the point of impact.
Must not be in the driver's direct line of sight (steering wheel level)
Damage must be at least 5-6 cm from the edge of the glass
It is essential that the service is provided at the location of the vehicle, but the vehicle can also be invited to the service point.
The possibility of repairing the crack in the glass according to its technical specifications is communicated to the driver by the relevant specialist. Action is taken after approval.
There is a possibility that the repair may not give a positive result, in which case the service provider is not liable
Visibility of the damage is reduced by 70-90% (does not disappear completely)
.valid 48 hours after package sale.
Requires activation.

Rules

It is the repair service of cracks not exceeding 2 cm on the glass of your vehicle.
Muffalo eye, star, cracks on the windshield surface due to external impacts, which are deemed repairable by the repair service are covered.
The longer the time between the occurrence of the damage and the request for repair, the lower the repair success rate, although a negligibly small trace remains after repair that does not obstruct the view at the point of impact.
Must not be in the driver's direct line of sight (steering wheel level)
Damage must be at least 5-6 cm from the edge of the glass
It is essential that the service is provided at the location of the vehicle, but the vehicle can also be invited to the service point.
The possibility of repairing the crack in the glass according to its technical specifications is communicated to the driver by the relevant specialist. Action is taken after approval.
There is a possibility that the repair may not give a positive result, in which case the service provider is not liable
Visibility of the damage is reduced by 70-90% (does not disappear completely)
.valid 48 hours after package sale.
Requires activation.

Mechanical Troubleshooting and Diagnostics

General Information

"LET US TAKE CARE OF YOUR VEHICLE AND YOU TRAVEL IN PEACE" It is the service of detecting the problems experienced in the mechanical parts of the vehicle at the HOMER Service Point.

Warning Notices

Delivered during office hours and at Homer Service Points.
In order to benefit from the service, it is necessary to make an appointment by calling the HOMER Customer Service Center by phone, via the HOMER Mobile Application or via the HOMER Web Page.
The problem identified and the determination made as a result of the fault detection process is notified to the vehicle owner / driver by the Homer Headquarters Experts.
The determination made is determined as a result of tests, controls and observations to be made on the vehicle. HOMERve service point cannot be held responsible for different situations encountered during the repair phase.
The vehicle owner / driver is not obliged to have the repair done at Homer Service Point after the detection.
If the repair is performed at the Homer service point:
- All charges are made by HOMER headquarters and repairs are carried out after the approval of the vehicle owner/driver.
- 20% discount is applied for labor services and 10% discount is applied for spare parts.
- HOMER recommends alternative brands and quality products for the spare parts and consumables required for the repair of the vehicle and leaves the choice to the vehicle owner.
- HOMER reserves the right to demand the cost of spare parts and consumables required for the repair, in whole or in part, in advance.
- The invoice amount must be paid in full for the vehicle to be delivered to the customer.
- Payment is collected by Homer Headquarters and by credit card.
The workmanship of mechanical repairs performed at HOMER Service Points is under HOMER warranty. In the event that the diagnosis and repair has not resolved the complaint, HOMER will continue to repair the vehicle until the problem is completely resolved.

Rules

Delivered during office hours and at Homer Service Points.
In order to benefit from the service, it is necessary to make an appointment by calling the HOMER Customer Service Center by phone, via the HOMER Mobile Application or via the HOMER Web Page.
The problem identified and the determination made as a result of the fault detection process is notified to the vehicle owner / driver by the Homer Headquarters Experts.
The determination made is determined as a result of tests, controls and observations to be made on the vehicle. HOMERve service point cannot be held responsible for different situations encountered during the repair phase.
The vehicle owner / driver is not obliged to have the repair done at Homer Service Point after the detection.
If the repair is carried out at the Homer service point:
- All charges are made by HOMER headquarters and repairs are carried out after the approval of the vehicle owner/driver.
- 20% discount is applied for labor services and 10% discount is applied for spare parts.
- HOMER recommends alternative brands and quality products for the spare parts and consumables required for the repair of the vehicle and leaves the choice to the vehicle owner.
- HOMER reserves the right to demand the cost of spare parts and consumables required for the repair, in whole or in part, in advance.
- The invoice amount must be paid in full for the vehicle to be delivered to the customer.
- Payment is collected by Homer Headquarters and by credit card.
The workmanship of mechanical repairs performed at HOMER Service Points is under HOMER warranty. In the event that the diagnosis and repair has not resolved the complaint, HOMER will continue to repair the vehicle until the problem is completely resolved.

My Vehicle is Safe Package

Package Contents

24/7 Call Pickup

Personal Automobile Assistant

Towing Service 60 km One Way

Tamir Plastic Car

Tire Renewal Service

Tire Storage Service

Road Repair Service

Body Mini Repair Service

Paintless Body Dent Correction

Ön Cam Tamiri (WR)

Mechanical Troubleshooting and Diagnostics

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My Vehicle is Safe Package

Package Contents

24/7 Call Pickup

Personal Automobile Assistant

Towing Service 60 km One Way

Tamir Plastic Car

Tire Renewal Service

Tire Storage Service

Road Repair Service

Body Mini Repair Service

Paintless Body Dent Correction

Ön Cam Tamiri (WR)

Mechanical Troubleshooting and Diagnostics

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24/7 Call Pickup

Personal Automobile Assistant

Towing Service 60 km One Way

Tamir Plastic Car

Tire Renewal Service

Tire Storage Service

Road Repair Service

Body Mini Repair Service

Paintless Body Dent Correction

Ön Cam Tamiri (WR)

Mechanical Troubleshooting and Diagnostics

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