Companion Package Plus

MY JOURNEY IS SAFE WITH HOMER

All Packages

This is a package of roadside assistance and road repair services specially prepared for HOMER customers.
All services included in the package are provided by HOMER Smart Auto Service network
Covers the following blessings;
- 7/24 Call Center Service
  - Technical support management service for all your repair needs.
- Assistance (Towing) Service.
- Personal Automobile Assistant
- Mobile Tire Repair Service.
- Tire Renewal Service.
- Road Repair Service.
The conditions and limits of the services included in the package are also specified under "Services".
In case of KM overage in mobile services, overage fee applies.
In case the limits specified in the service definitions for all services are exceeded, additional fees apply.
In case of KM overage in mobile services, overage fee applies.
In case the limits specified in the service definitions for all services are exceeded, additional fees apply.
This service is provided by calling HOMER Mobile, HOMER WEB Site or HOMER Customer Service.
All services provided are under the assurance and guarantee of HOMER and are insured.
For all kinds of services, only HOMER Headquarters expert staff will be contacted during the entire service procurement period.
You can contact with a single point anywhere in Turkey through digital communication channels the solution of any problem related to your vehicle is realized in HOMER services with 100% guarantee.
It is valid within the borders of the Republic of Turkey.

Package Contents

Package Price

Price includes VAT.

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Package Validity Period

365 Days

Towing Plus Service (120 km Round Trip)

General Information

It is the process of towing damaged or mechanically defective vehicles stuck on the road to the repair point or any other place requested by the driver in accordance with the conditions defined in the SERVICE SCOPE and SERVICE RULES.

Service Limits

Number of Services

2 ADET / YIL
Tow Truck KM Limit

120 KM
Vehicle Age Limit

15 YIL

Warning Notices

Towing Service is provided by HOMER.
In order to benefit from the Towing Service, the insured/policyholder must contact HOMER MOBILE, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid for the number and KM limits specified in the service limits and for towing to the nearest auto industry bazaar and district center, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If a toll road or toll bridge is used for filming, the fee is paid by the vehicle owner.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years old.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

Rules

Towing Service is provided by HOMER.
In order to benefit from the Towing Service, the insured/policyholder must contact HOMER MOBILE, www.homerservisler.com or 0850 433 02 20 Homer Customer Services.
Road Assistance (Towing) Service is valid for the number and KM limits specified in the service limits and for towing to the nearest auto industry bazaar and district center, and in case of exceeding the limit for each towing, the additional charge for the part exceeding the limit is the responsibility of the license holder.
If toll roads and toll bridges are used for filming, the fee is paid by the vehicle owner.
Vehicle Age for Roadside Assistance Towing Service is limited to 15 years old.
This service is valid for private and light commercial vehicles (provided that their weight does not exceed 3,500 KG), and these vehicles will not be covered if they are used in public goods and people transportation or if they are rented.

Tamir Plastic Car

General Information

"DON'T TURN OFF THE ROAD BECAUSE YOU HAVE A FLAT TIRE..." In case your vehicle's tire bursts on the road, it is the service of repairing the tire by directing a mobile team.

Service Limits

Road Repair (Labor)

60 MINUTE
Vehicle Age Limit

15 YIL
Road Repair (Road)

20 KM

Warning Notices

Service is provided by the Homer Smart Auto Service network.
It is essential that the service is provided at the location of the vehicle.
Service is provided within the specified limits. Differences that may arise in excess of the limit are the responsibility of the vehicle owner / driver.
Standard pricing is for a distance of 20 km and a repair time of 60 min. over the limit is charged separately.
Service is provided provided that the tire has a puncture that can be repaired. For tires that cannot be repaired, the supply of used or new tires will be charged separately. In this case, the installation of the spare tire is included in this fee.
If it is necessary to use bridges and toll roads for transportation to the location of the vehicle, the road and bridge fee shall be borne by the owner/driver of the vehicle.
In cases where the tire is repairable but the mobile tire repair vehicle cannot be sent to the location of the customer's vehicle for any technical reason, it is within the scope of the service to bring the customer's vehicle to the tire repair point by tow truck.
If the service is used within a package, it is activated 24 hours after the package purchase.

Rules

Service is provided by the Homer Smart Auto Service Network.
It is essential that the service is provided at the location of the vehicle.
Service is provided within the specified limits. Differences that may arise in excess of the limits are the responsibility of the vehicle owner / driver.
Standard pricing is for a distance of 20 km and a repair time of 60 minutes. Exceeding the limit is charged separately.
Service is provided provided that the tire has a puncture that can be repaired. For tires that cannot be repaired, the supply of used or new tires will be charged separately. In this case, the installation of the spare tire is included in this fee.
In cases where it is necessary to use bridges and toll roads to reach the location of the vehicle, the road and bridge fee shall be borne by the owner/driver of the vehicle.
In cases where the tire is repairable but the mobile tire repair vehicle cannot be sent to the location of the customer's vehicle for any technical reason, it is within the scope of the service to bring the customer's vehicle to the tire repair point by tow truck.
If the service is used within a package, it is activated 24 hours after the package purchase.

Tire Renewal Service

General Information

"DON'T WORRY ABOUT A FLAT TIRE ON THE ROAD..." In case the vehicle is torn from the sidewalls due to road conditions, entering a speed bump, etc., it is replaced with a new tire.

Service Limits

Tire Renewal

4000 TL
Tire Renewal

1 ADET

Warning Notices

Service is applied at the same hours as the call center service.
Service is provided by the HOMER Smart Auto Service network.
It is the service of providing a new tire and mounting it on the vehicle as a result of tire tearing due to road conditions during the journey.
Taking the vehicle to HOMER Tire Service Point by tow truck is within the scope of the service.
Given within the upper limit and other limits specified in the service detail.
Tire tread depth must be above the legal limit of 4 mm.
Tire must be less than 4 years old according to Dot year.
For tires with a higher price than the amount specified in the service limit, the difference fee is notified to the driver by HOMER and if he accepts, the tire change is made by making payment to HOMER.
In the event that the service tire tears its sidewalls due to bumps, potholes, etc. during the journey, it is covered up to the tire cost limit determined for a SINGLE TIRE. Damage caused by malicious acts in parking or trapping during the journey is excluded from the coverage.
Service starts 24 hours after package purchase.

Rules

Service is applied at the same hours as the Call Center service.
Service is provided by HOMER Smart Auto Service Network.
It is the service of installing a new tire on the vehicle free of charge within the coverage limit as a result of the tire being torn due to road conditions during the journey.
This service starts with the activation of the vehicle through the mobile application or by contacting Homer customer service.
For the activation process, it is directed to the Homer Service point. or the vehicle pictures must be shared via the link to be sent by homer customer service. Activation is granted with the approval of the HOMer
Taking the vehicle to HOMER Tire Service Point by tow truck is within the scope of the service.
Provided with the upper limit and other additional conditions specified in the service detail.
- Tire tread depth must be above the legal limit of 4 mm.
- Tire must be less than 4 years old according to Dot year.
For tires with a higher price than the amount specified in the service limit, the difference fee is notified to the driver by HOMER and if he accepts, the tire change is made by making payment to HOMER.
In the event that the service tire tears its sidewalls due to bumps, potholes, etc. during the journey, it is covered up to the tire cost limit determined for a SINGLE TIRE. Damage caused by malicious acts in parking or trapping during the journey is excluded from the coverage.
Service starts 24 hours after package purchase.

Road Repair Service

General Information

"KEEP ON THE ROAD..." For certain breakdowns (battery, electricity, cooling, etc.) that can be repaired on the road, it is first evaluated by the technical staff at HOMER Headquarters and Homer Auto Service is sent to the defective vehicle to repair it and continue on the road.

Service Limits

Road Repair (Labor)

180 MINUTE
Number of Services

1 ADET
Road Repair (Road)

60 KM

Warning Notices

ROAD REPAIR SERVICE SERVICE WORDİNG

Service is applied at the same hours as the call center service.
The service is provided with one of the towing services.
Service is generally provided for mechanical and electrical failures.
This service starts 24 hours after the purchase of the package.
In the event of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct the link via video call.
If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if it is possible to repair the vehicle at its location, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
Package Fee includes the distance to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. The fees applicable in case of KM overrun and Repair Time overrun are specified in the Service Limits.
All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the driver and if he accepts, the exchange takes place. The replacement spare part is under warranty within the framework of Consumer Protection Laws.
If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is dispatched, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.

Rules

ROAD REPAIR SERVICE SERVICE RULES OF SERVICE

Service is applied at the same hours as the call center service.
Service is provided with towing service.
Service is generally provided for mechanical and electrical failures.
This service starts 24 hours after the purchase of the package.
In the event of a request for repair on the road, Homer Headquarters expert technician will first meet with the driver and, if necessary, direct a video call link.
If it is determined that the vehicle can be repaired on the road, the driver will be informed of the diagnosis and solution and the estimated repair time, if it is possible to repair the vehicle at its location, and if approved, the nearest Homer Auto Service point will be directed to the vehicle.
During the entire repair process, the vehicle driver will only deal with Homer Headquarters specialists.
Package Fee includes the mileage to be traveled within the KM limits specified in the Service Limits and the labor to be performed during the repair time. The fees applicable in case of KM overrun and Repair Time overrun are specified in the Service Limits.
All repairs and any charges are made by Homer Headquarters and shared with the vehicle driver.
All repairs to be made and problems that may arise due to repair errors are under 100% HOMER brand warranty and insured.
If there is a need to use spare parts or consumables in case of need, the brand, origin and price of the proposed material / part is determined by Homer Headquarters and notified to the driver and if he accepts, the exchange takes place. The replacement spare part is under warranty within the framework of Consumer Protection Laws.
If the vehicle cannot be repaired on site even though Homer Auto Service mobile repair team is directed to the vehicle, towing service is provided free of charge to the nearest service point. Withdrawal service is provided according to the withdrawal service rules defined in the package. The withdrawal allowance in the package is not used for this transaction.

Companion Package Plus

Package Contents

24/7 Call Pickup

Towing Plus Service (120 km Round Trip)

Personal Automobile Assistant

Tamir Plastic Car

Tire Renewal Service

Road Repair Service

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Companion Package Plus

Package Contents

24/7 Call Pickup

Towing Plus Service (120 km Round Trip)

Personal Automobile Assistant

Tamir Plastic Car

Tire Renewal Service

Road Repair Service

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24/7 Call Pickup

Towing Plus Service (120 km Round Trip)

Personal Automobile Assistant

Tamir Plastic Car

Tire Renewal Service

Road Repair Service

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